Return policy
Right to return:
You have the right to return the goods within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you or a third party other than the carrier and designated by you takes physical possession of the goods.
To exercise your right of cancellation, you must inform us of your decision to cancel this contract by clear communication (e.g. by letter, fax or email). You may use the enclosed sample cancellation notice, but this is not mandatory.
To meet the cancellation deadline, it is sufficient to send information about your decision to cancel the contract before the end of the cancellation period.
A prerequisite for cancelling the Contract is that the goods have not been used, the packaging and the goods themselves are not damaged.
If you cancel this contract, we will refund all payments received from you, except for shipping costs, without undue delay and in any event no later than 14 days from the date we received notice of your decision to cancel this contract. We will issue a refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such refund. We may withhold a refund until we receive the item back or until you provide proof that you sent the item back, whichever is earlier.
You must send us the goods or hand them over to us without undue delay and in any event no later than 14 days from the day you notify us of your cancellation of this agreement. The deadline shall be deemed to have been met if you send the goods before the end of the 14-day period. You bear the direct costs of returning the goods. You shall only be liable for any reduction in the value of the goods resulting from handling that is not necessary to establish the nature, characteristics and function of the goods.