Public offer agreement

1. This document is a public offer agreement (in accordance with Articles 633, 641 and Chapter 54 of the Civil Code of Ukraine). Its Terms and Conditions are the same for Buyers, whether they are an individual, a legal entity or an individual entrepreneur. By placing an order on the website or paying the invoice, you automatically agree to the terms of this Agreement and accept them.

2. With regard to the acceptance of the terms of this Agreement, that is, the Seller's public offer, the consumer becomes the Buyer.

3. By entering into the Agreement, the Buyer confirms that he/she has read and agrees to the proposed terms and conditions. The Buyer gives permission for the Seller to process his personal data for mutual settlements, receipt of invoices, acts and other documents. The permission to process personal data is valid for the entire term of the Agreement, as well as after its expiration.

4. The Seller sells goods in stores and on the website on the basis of a licence agreement and/or permission to use the METRINCO trademark.

5. Conclusion of the contract
The contract will be concluded when your order is processed either by delivery of the goods or by order confirmation. We reserve the right to refuse to accept an order if necessary. Your personal data will be used to provide you with information, products and services offered through our website, for invoicing and order fulfilment.


6. Taxes
The price of the goods indicated on the website does not include VAT. The goods can be sold both with VAT (for local consumers from Ukraine) and without VAT (for export).


7. Payment
We strive to offer a variety of payment options. Different payment methods are associated with different terms and conditions, which are listed on the Payment page. None of the payment methods can be declared invalid.

8. Shipping.
The prices of the products listed in our catalogue and online shop do not include shipping costs. The amount of delivery is calculated separately: it can either be automatically set when choosing a specific type of delivery or calculated by the manager when issuing an invoice, depending on the chosen carrier, its prices and imposed costs.


9. Order cancellation policy
Right to cancel:
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you or a third party other than the carrier and designated by you takes physical possession of the last goods.
To exercise your cancellation right, you must notify us of your decision to cancel this contract by clear communication (e.g. by letter, fax or email). You may use the enclosed sample cancellation notice, but this is not mandatory.
To meet the cancellation deadlines, it is sufficient to send information about your decision to cancel the contract before the end of the cancellation period.

A prerequisite for cancelling the Contract is that the goods have not been used, the packaging and the goods themselves are not damaged. 

Consequences of cancellation:
If you cancel this contract, we will refund you all payments received from you, except for shipping costs, without undue delay and in any event no later than 14 days from the date we received notice of your decision to cancel this contract. We will issue a refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such refund. We may withhold a refund until we receive the goods back or until you provide proof that you sent the goods back, whichever is earlier.


You must send us the goods or hand them over to us without undue delay and in any event no later than 14 days from the day you notify us of your cancellation of this agreement. The deadline shall be deemed to have been met if you send the goods before the end of the 14-day period. You bear the direct costs of returning the goods. You shall only be liable for any reduction in the value of the goods resulting from handling that is not necessary to establish the nature, characteristics and function of the goods.

10. Warranty conditions
We provide a two-year warranty. You can learn more about the warranty in the section "Warranty".
11. Newsletter by email
If you subscribe to our newsletter, we may use your email address to send you information about our products and services. At any time, you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the contact details at the bottom of this page.
12. Jurisdiction.
All legal disputes shall be resolved at the location of the Seller.
13. Final remark
We do not intend to discriminate against our clients with these terms and conditions. If we have inadvertently established rules that put a client at a disadvantage compared to the terms and conditions established by law, our rules will be replaced by the relevant terms and conditions established by law.